Refund Policy

At Sheet Glory, we want to ensure that you are 100% satisfied with our products.

The following policy applies to any order cancellations, replacements or refunds, as applicable.

Cancellation by Customer

You can cancel your upcoming order at any time before the charge date - once the order has been charged and processed we will be unable to cancel the order.

Cancellation by Sheet Glory

In the event a product is out of stock, has errors in pricing or of any unforeseen discrepancy, orders may not be processed and you will be notified. Sheet Glory reserves the right to cancel any order for any reason with notification of the customer, including the right to cancel any order due to perceived or confirmed misuse, abuse or manipulation of any of Sheet Glory’s cancellation, replacement and return policy or process.

REPLACEMENT AND REFUND POLICY

We are required to state specific information under the Australian Consumer Law: 

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Generally, for health and safety reasons, we're not able to accept returns. If you're unsatisfied with our toilet paper for any reason. However if you received a damaged product, please feel free to contact us at support@sheetglory.com and we’ll either send you a replacement or issue a refund.

We’ll provide you with a return shipping address label and even cover the cost of return postage (yes, we want to be forgiven). All you need to do is print and securely attach the return shipping address label (after removing the original delivery instructions) to the box or packaging you received your order in (or other packaging, if you have already disposed of ours) and pop it in the post. There are no restocking fees or penalties for returning your goods (Sheet Glory doesn’t do this sheet!).

Please note that in most cases we can only accept products for return that are ‘largely unused’, meaning that if more than 25% of the products in your order have been used (for example, 6 rolls of toilet paper have been used out of your box of 24 rolls), then unfortunately we cannot accept the return and cannot give a refund. An exception to this is if some or all of your remaining products are faulty, in which case we will provide a refund in accordance with consumer laws in the country.

Privacy Policy

THIS PRIVACY POLICY APPLIES TO OUR DESKTOP, MOBILE SITES AND OFFLINE ACTIVITIES.

This Privacy Policy explains how information about you is collected, used and disclosed by Sheet Glory DMCC. (“Company”).  This Privacy Policy applies to information we collect when you use our website and other online products and services that link to this Privacy Policy (collectively, the “Service”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).  We encourage you to review the Privacy Policy whenever you access the Service or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us.  For example, we collect information when you submit your email address, fill out a form, participate in a contest or promotion, apply for a job, communicate with us via third party social media sites, request customer support or otherwise communicate with us.  The types of information we may collect include your name, address, email address, payment information and any other information you choose to provide.

Information We Collect Automatically When You Use the Service

When you access or use our Service, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Service.

Device Information:  We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers and mobile network information.

Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons.  Cookies are small data files stored on your hard drive or in device memory that help us improve our Service and your experience, see which areas of our Service are popular and count visits.  Web beacons are electronic images that may be used in our Service or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. For more information about cookies, and how to disable them, please see "Your Choices" below.

We may use information about you for various purposes, including to:

Provide, maintain and improve our Service;

Provide and deliver the products and services you request and send you related information;

Respond to your comments, questions and requests and provide customer service;

Communicate with you about products, services, offers, promotions, rewards, and events offered by Company and others, and provide news and information we think will be of interest to you;

Monitor and analyze trends, usage and activities in connection with our Service;

Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Company and others;

Improve the Service and provide advertisements, content or features that match user profiles or interests;

Facilitate promotions and process and deliver entries and rewards;

Link or combine with information we get from others to help understand your needs and provide you with better service; and

Carry out any other purpose for which the information was collected.

Company is based in the United Arab Emirates and the information we collect is governed by UAE law. By accessing or using the Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the UAE and other countries, where you may not have the same rights as you do under local law.  Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

Between and among Company and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and

With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Service and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information.  This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Service and other websites and better understand your online activity.  For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way.  To opt out, email us at support@sheetglory.com

Security

Company takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices

Cookies

Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Service.  To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

Promotional Communications

You may opt out of receiving promotional emails from Company by following the instructions in those emails or by contacting us at support@sheetglory.com If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@sheetglory.com